Returns Policy

Effective date: September 21, 2026 · Last updated: September 21, 2026

1. Our 30-day money-back guarantee

Undo the lid, use it for a month. If your skin is not calmer, if your liner is not more comfortable, or if you simply do not like it — email us within 30 days and we will refund you. You do not need to ship the jar back. We would rather lose the sale than have you keep something that does not work for you.

The 30-day window is measured from the date your order is delivered.

2. How to start a return or refund

1. Email orders@shopnubrub.com within 30 days of delivery.
2. Put your order number and the email address you used in the message, and tell us briefly what did not work. That is all we need — there is no form to fill in.
3. We reply and confirm your refund. You keep the jar — we do not ask you to post it back and there is no restocking fee.

Who pays return shipping: nobody — because you do not have to send the product back for a refund under the 30-day guarantee. If we ever ask you to return something (for example, a clearly damaged shipment), we will cover the cost.

3. Refunds: how and when you get your money

Refunds are issued to the original payment method through our payment processor, Stripe. We never keep your card number, so we cannot refund to a different card. Once we approve a refund it is normally submitted straight away, but your bank or card issuer can take several business days to post it to your account. Shipping charges are refunded along with the product when the whole order is returned.

4. Damaged, defective or wrong item

If your jar arrives damaged, leaking, or is not what you ordered, email orders@shopnubrub.com within 30 days with a photo if you can. We will replace it or refund that item — your choice — and we cover any shipping. You do not need to send the damaged item back.

5. Subscriptions

A subscription delivery that has already shipped is not refundable and is not returnable, except where it arrived damaged or defective or where the charge was made in error. This is because the box has left our hands.

To stop an upcoming delivery, cancel before the cut-off — at least 3 business days before your next renewal date — by cancelling in your account at nubrub.company.site/products/account or by emailing us. Cancelling stops all future charges; it does not refund a box that has already shipped. Full recurring-billing terms are in Section 7 of our Terms & Conditions.

6. What is not refundable

• A subscription box that has already shipped (unless damaged, defective, or charged in error).
• Products bought from a third party rather than from us — please contact that seller.
• Requests made more than 30 days after delivery, except where the law gives you a longer right.

Nothing in this policy limits any right you have under applicable consumer law.

7. Contact

Returns, refunds, damaged items or a subscription you want to stop:

• Email: orders@shopnubrub.com
• Mail: TrueLymb LLC, PO Box 16, Jacksonville, FL 32234

See also our Terms & Conditions, Privacy Policy and Shipping & Payments.